Privacy Policy

Introduction

Your privacy and security are of paramount importance to us, and this policy primarily relates to your use of our website, account management and payment processes. Please direct data-protection concerns or questions to StreamVPN support.

Please note, with regard to use of the VPN itself:

• We do not retain or store any information regarding your internet activity — no firewall logs at all.
• We do not retain or store any information on the bandwidth you use.
• We do not retain or store any of your DNS queries.

Who we are

StreamVPN, My Expat Network and our associated websites and services are wholly owned and operated by My Expat Network Limited, a Hong Kong-registered company, No. 1571298.

Our registered office is:

My Expat Network Ltd
1002 Unicorn Trade Centre
127–131 Des Voeux Road
Central, Hong Kong

This privacy policy sets out how My Expat Network Ltd. ("StreamVPN") uses and protects the information you give us when you use this website. StreamVPN is committed to ensuring your privacy is protected. Should we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this statement.

We may change this policy from time to time by updating this page. This policy is effective from 10 February 2022.

1. What we collect

When you use our website, we may collect:

• Your name
• Contact information including email address and telephone number
• Usage data relating to our website only
• Any other information you provide via contact forms on the site

Whenever we store any of your personal information, we'll always ask for your explicit consent and link to this policy.

2. Cookies

A cookie is a small file placed on your computer that lets web applications respond to you individually. We use core/functional cookies (required for the site to work) and tracking cookies that help us monitor and improve the site. We don't store any third-party advertising cookies.

3. Disabling cookies

If you're not comfortable with us storing cookies, you have a couple of options:

1. Most browsers let you disable all cookies or just third-party cookies. See aboutcookies.org for instructions. Disabling all cookies may break parts of the site.
2. Use your browser's private/incognito mode, which prevents the site from reading old cookies or storing cookies beyond your session.

4. Google Analytics

We use Google Analytics to track user behaviour on our website. These are first-party cookies used to distinguish users, identify sessions, and understand traffic sources. No personal information is collected through analytics cookies.

5. Facebook

We embed a Facebook iframe to display a summary of our Facebook page. Facebook may set its own cookies through that iframe, which it uses to track interactions and serve interest-based advertising.

6. What we do with the information we gather

We use the information to understand your needs and provide a better service, including:

• Internal record keeping.
• Improving our products and services.
• Periodically sending promotional emails about new products, special offers or other relevant information (using the email address you provided).
• Occasional contact for market-research purposes (by email or telephone).

7. Data retention

We'll store your personal data and process it in accordance with this policy until you withdraw consent or there is no longer a legitimate reason to retain it.

8. Security

We're committed to keeping your information secure. We've put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

9. Links to other websites

Our website may contain links to other sites. Once you leave our site, we have no control over the destination — we can't be responsible for the protection or privacy of any information you provide there. Always look at the privacy statement that applies to the site you're visiting.

10. Controlling your personal information

You can choose to restrict the collection or use of your personal information:

• Whenever you're asked to fill in a form, you need to check a box giving consent for us to store and process your data.
• If you've previously agreed to direct-marketing use of your information, you can change your mind any time via StreamVPN support.

We won't sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law. You can request details of personal information we hold about you, or ask us to update or delete it — please contact us via our support platform.